Want to Improve Customer Reviews for Your Home Improvement Business?
By Sara Beth Jonassen
You work hard building the reputation of your home improvement business. And keeping customer satisfaction is always a top priority.
But, let's say your customers enjoy a pleasant experience at your home improvement center. Are they leaving positive reviews online?
We can simplify the review process for your customers to help you build a wealth of helpful online reviews. What's more, you can then stream positive reviews automatically to your website or social channels!
Let's face it: online reviews are increasingly influential, and customers are more empowered than ever before. That's why acquiring more customer reviews is one of the best marketing ideas for home improvement companies.
Before they even step foot inside your store or lumberyard, chances are your customers have already educated themselves online.
So, let's make it easier for happy customers to leave positive reviews! And then, let's give those positive reviews more exposure.
The first step to a stronger customer review base, is to acquire more authentic customer reviews. Reviews from reputable online sources, like Yelp and Google+.
Why don't your happy customers write reviews? They (a) never think to do so; (b) forget to do so; or (c) don't know where or how to do so.
We can help! Let's create a "review funnel" process for your business to ask, remind and guide your customers through writing a reviews on the sites you care about—and intercept unhappy customers before they bad-mouth your business online.
Here's how we will help increase and improve your company's online reviews:
By automating the way your business gets reviews from multiple channels and collecting them in one place for easy monitoring.
By optimizing the number of reviews your company gets on Google, Facebook and the industry-specific review sites that matter to you.
2) Get a Second Chance with Unhappy Customers
What if you could reach an unhappy customer and address their needs beforethey get a chance to bad-mouth your business online? Our system will give you the time and information necessary to help turn a negative customer experience around. Which might create even more positive reviews.
3) Give Happy Customers a Chance to Spread the Word
After your customers give positive feedback about your store or service, we will spread the word to your website visitors and Facebook page by:
Automatically displaying the latest and greatest reviews of your business to prospective customers (to increase sale conversions)
Selectively showing/hiding and editing review snippets so that you’re always in control of the content you publish
When your happy customers are empowered to leave positive reviews and ratings about your home improvement center, they will promote your business for you! So, let's get your home improvement center's review system on track! Contact us today to improve and increase customer reviews for your business as soon as possible
Are Your Happy Customers Leaving Positive Reviews?
Our team will determine if you have a user-friendly customer review system in place, if it is mobile device friendly, and if your online profiles are incomplete or unclaimed.